Troubleshooting

The map does not appear#

1. Is the project enabled and does it have an image? The projects list must show Enabled.
2. Is it scheduled? Outside the Show from / Show until window on the Canvas tab the map is hidden.
3. On the home page: check that the project is selected in Module settings → Home page project and that the hook position is not under a module that hides content. Use Top / Up / Down / Bottom to move it.
4. In a description or CMS page: the editor may have removed the code. Open the source view: if the <div class="impro-embed …"> line is gone or lost its class, paste the code from Get code → Inside PrestaShop text (recommended) again.
5. In a theme file: check the slug or ID in the hook and that you edited the template your theme really uses. Clear PrestaShop's cache under Advanced Parameters → Performance.
6. Multistore: make sure the project belongs to the shop you are looking at.

Shapes or hotspots are missing#

• The shape may be hidden on this device or for this visitor: check Basic → Visibility and Visibility conditions with Responsive on.
• A filter may be active on the map; click All.
• A Reveal setting delays the shape until it scrolls into view.

The card does not open#

The shape needs Card → Tooltip card switched on and some content. A product card without text still shows the product's price and buttons.

Shapes have no border#

Borders are off by default. Turn on Border enabled in Styles → Shapes — Colors & Border, or set the shape's own Custom colors.

Image upload fails#

• Use JPG, PNG or WebP up to 10 MB.
• Check the server's PHP limits upload_max_filesize and post_max_size.
• The folder modules/impro/uploads/ must be writable.

Visitors see an old version after an update#

Since 1.8.0 updates refresh the map's files for returning visitors automatically. If you use a CDN or a caching module, clear its cache once after updating.

Add to cart does not update the cart counter#

The module uses PrestaShop's own cart, so the theme's counter updates through the standard cart events. If your theme replaces them, its cart widget may need a refresh. Check the browser console for errors from other modules.

Getting help#

Where to write depends on where you bought the module.

• Bought on PrestaShop Addons: sign in to your Addons account, open My account → Support (or the module's page) and contact the developer. Requests stay tracked with your Addons order.
• Bought on moonivo.com: use the contact form and choose PrestaShop module, or write to support@moonivo.com from the address you used for the order.

Either way, describe what you did, what you expected and what happened, and include your PrestaShop and module versions, a screenshot and the page address.

The module is licensed under AFL-3.0.