Refund policy

Every module bought on moonivo.com comes with a 14-day money-back guarantee. If you ask within 14 days of purchase, you get a full refund.

How to ask

Email support@moonivo.com with your order number, or use the link in the receipt from Paddle, our reseller and Merchant of Record. Refunds go back to the original payment method, usually within 5–10 business days.

If the module does not work in your shop, tell us what you see: we often fix it the same day. Whether you want help or not, the refund is yours to choose.

What happens to the licence

A refunded order ends its licence: downloads, updates and support stop. A refunded renewal takes its 12 months of updates off again.

After 14 days

After 14 days we do not refund orders, except where the law of your country gives you that right.