Introduction
Moonivo (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through moonivo.com, how we use it, and what rights you have regarding your data.
This policy applies to visitors of moonivo.com and to anyone who contacts us through our website.
What Information We Collect
We collect information in the following ways:
- Contact form submissions — when you use our contact form, we collect your name, email address, the topic you select, and the message you send us.
- Cookies — small text files stored on your device that help our website function properly and remember your preferences. See the “Cookies We Use” section below for full details.
- Technical data — like most websites, our server may automatically log basic technical information (such as IP address, browser type, and pages visited) for security and troubleshooting purposes.
We do not collect payment information, and we do not run an online store on moonivo.com.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the information or services you requested;
- Communicate with you about your project, our modules, or support requests;
- Maintain the security and proper functioning of our website;
- Comply with our legal obligations.
We do not sell your personal data, and we do not use it for advertising or profiling.
Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process your data based on:
- Consent — for non-essential cookies, and for submitting the contact form;
- Legitimate interest — for essential cookies and basic technical logging needed to run and secure the website.
Cookies We Use
Cookies are small text files placed on your device when you visit a website. Below is a list of the cookies actually used on moonivo.com. We keep this list to the cookies our own site genuinely sets — we do not include cookies related to the website’s back-end administration, since those only apply to our own team, not to visitors.
| Cookie Name | Purpose | Category | Duration |
|---|---|---|---|
| cookie_notice_accepted | Remembers your cookie consent choice, so we don’t ask again on every visit. | Necessary | 1 month |
| last_knowledge_base | Remembers which documentation category you last viewed, for a smoother browsing experience in our Docs section. | Functional | 30 days |
You can change or withdraw your cookie consent at any time — see the “Cookie Settings” link in our website footer, or click the button below.
Cookie SettingsThird-Party Services
We use a small number of trusted service providers to help run our website and respond to your messages:
- Email delivery — when you submit our contact form, your message is delivered to us via a transactional email service. This provider only processes the message in transit; it is not used for marketing.
- Hosting — our website is hosted with a web hosting provider that stores our site’s files and data on secure servers.
Data Retention
We keep contact form submissions only as long as necessary to respond to your inquiry and for a reasonable period afterward in case you follow up. If you’d like us to delete your information sooner, contact us using the details below and we will act on your request promptly.
Your Rights
If the GDPR or a similar data protection law applies to you, you have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data;
- Object to or restrict how we process your data;
- Request a copy of your data in a portable format;
- Withdraw consent at any time (this won’t affect processing that already happened based on your earlier consent);
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@moonivo.com.
Data Security
We take reasonable technical and organizational measures to protect the data you share with us against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for business use and is not directed at children. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll post the updated version on this page with a revised date.
Last updated: July 2026
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@moonivo.com.